Home About Services FAQs Contact
Questions

Got questions? Good.

Everything people usually ask before their first top-up, grouped so it's easy to find.

Getting started
How do I create a FastData account?+
Tap "Get Started," enter your phone number and email, and confirm the OTP sent to you. Takes under a minute — no paperwork.
Which services can I access?+
Airtime, data, cable TV subscriptions, and electricity bill payments across all major Nigerian providers, all from the same wallet.
Do I need to fund my wallet before topping up?+
Yes — fund your wallet first by card or bank transfer, then spend from that balance on any service. It's faster than paying per transaction.
Payments & security
Is my money safe on FastData?+
Wallet funding runs through encrypted, PCI-compliant payment processors, and your balance is never held anywhere outside the platform.
What if a transaction fails?+
Failed transactions are auto-reversed to your wallet within minutes. If it doesn't, support resolves it manually the same day.
Can I withdraw my wallet balance?+
Yes, wallet balances can be withdrawn back to your linked bank account, minus any applicable transfer fee.
Speed & support
How fast is delivery?+
Airtime and data typically land within 5 seconds of payment confirmation. Bill payments are near-instant as well.
How do I reach support?+
Live chat inside the dashboard or WhatsApp, both staffed 24/7 by people who can actually resolve an issue.
Do you offer agent or reseller pricing?+
Yes — agent accounts get bulk pricing across airtime and data, plus API access for automating top-ups.
Still stuck?

Talk to a real person.

If your question isn't covered here, the support team is a message away.

Contact support